Terms & Conditions
1. Order only if you are 101% sure. Cancellation nor changing (unless the item you purchased is out of stock) of orders is strictly not allowed.
2. If you wish to cancel your order/s, and it’s already secured you'll have to pay 50% of the TOTAL AMOUNT ORDERED as cancellation fee. Down payment is non-refundable.
3. Buyers should provide their correct and complete information:
Active contact number
Complete Shipping address
4. While we make every effort to ensure that the products are available at the price shown, we cannot guarantee that this will always be the case.
Prices are subject to change without prior notice.
If products you have ordered are unavailable, we will cancel and refund your payment.
5. Estimated Time of Arrival (ETA) is always 2-3 months for Korea, Japan & Taiwan orders, 3-4 months for USA orders. This still depends on the release date of the item/s.
Please wait patiently and check the Masterlist for updates of your order/s.
PRICING & PAYMENT POLICY
1. The prices displayed already include international shipping and taxes, however, the final price may change due to adjustments in international shipping fees brought about by the size or weight of the item.
2. All buyers are required to pay in full on or before the cut-off date.
3. We will automatically cancel your order if the payment is not settled on or before the DOP posted. The shop has the right to post you as a BOGUS BUYER/JOY RESERVER and will no longer be entertained.
4. Strictly no late payment otherwise, you have to pay Php100 penalty per day.
5. Remaining balance must be paid on the said due date. Please be mindful of your DOP. Failure to do so will result in cancellation of orders and all down payment will be forfeited.
6. We only issue a refund if the product is OOS.
7. Please check all details first before transferring/leaving the counter. If the recipient name is misspelled or the amount is incomplete, buyer/s will need to return to the branch and have it corrected.
8. Do not forget to email your proof of payment. NO PAYMENT FORM ENTRY = NO PAYMENT
1. All items will be packed properly (with bubble wrap and cardboard *if needed*)
2. We will deliver your goods as near as possible to the date and time set out. Delays in deliveries may occur due to circumstances beyond our control.
3. The outbox is used to protect the actual product. Please note that we do not offer exchange or refund due to damages that may occur during the delivery.
4. We won’t be held responsible for any lost or damaged items caused by the courier. Refunds are only given 24hrs after the received date and would require unboxing video for any lacking or wrong delivered items.
5. Tracking numbers will be provided. It is the buyer's responsibility to track his/her package after 24hrs.
6. Should you experience problems with your delivery, please contact us immediately.
COURIER: Ninja Van, Gogo Express
Items are sourced from official retail channels from the respective manufacturers. Warranty is as provided by the manufacturer, however, buyer would need to ship the product back to Korea for any repairs.
Some countries may have import taxes and they are the customer's responsibility to pay for these taxes (if any).
If you have received a wrong or lack of item, kindly inform us immediately with video as a proof (within 24 hrs upon receiving the package).
Note: This goes only for orders where we have sent you the wrong or incomplete items.
We do not refund or change orders when the customer himself/herself has ordered a wrong product.
Unclaimed merchandise will be made available and/or posted as onhand item/s and no refund shall be given to the initial customer. The customer will also lose the right to request for the shipment of their order/s.
Failure to pick-up your item/s within the allotted 14 days and/or 2 weeks will result to your goods being forfeited and will be posted as onhand.
If the buyer is minor, please inform your guardian.
THANK YOU AND HAPPY SHOPPING!
Last update: October 16, 2021