DELIVERY POLICY

1. All items will be packed properly (with bubble wrap and cardboard *if needed*)

2. We will deliver your goods as near as possible to the date and time set out. Delays in deliveries may occur due to circumstances beyond our control.

3. We won’t be held responsible for any lost or damaged items caused by the courier. Refunds are only given 24hrs after the received date and would require unboxing video for any lacking or wrong delivered items.

4. Tracking numbers will be provided. It is the buyer's responsibility to track his/her package after 24hrs.

5. Should you experience problems with your delivery, please contact us immediately.

COURIER: Ninja Van, Gogo Express

​

RETURN POLICY

1. Items are sourced from official retail channels from the respective manufacturers. Warranty is as provided by the manufacturer, however, buyer would need to ship the product back to Korea for any repairs.

2. Some countries may have import taxes and they are the customer's responsibility to pay for these taxes (if any).

3. Some figures may have slight imperfections caused by production quality. Please understand that these issues are beyond our control as a reseller. We won't make refunds/exchanges for these slight issues.

4. If you have received a wrong or lack of item, kindly inform us immediately with video as a proof (within 24 hrs upon receiving the package).

5. Note: This goes only for orders where we have sent you the wrong or incomplete items.

6. We do not refund or change orders when the customer himself/herself has ordered a wrong product.

7. You will be responsible for the shipping cost of your return.

​

Last Update: November 10, 2021